Responsible Gaming at cc111 — Play Safe, Stay in Control

cc111 operates exclusively for adults aged 18 years and above. Gambling by persons under the age of 18 is strictly prohibited on the cc111 platform, without exception. This policy applies to all players in Bangladesh and every other jurisdiction in which cc111 accepts registrations.

As part of the account creation process, every new cc111 player is required to confirm that they are 18 or older. This declaration is legally binding. In addition, cc111 conducts Know Your Customer (KYC) identity verification before processing a player's first withdrawal and in response to any activity that raises an age concern. Accepted verification documents include a valid National ID card, passport, or driving licence that clearly shows the player's date of birth.

What Happens if Underage Gambling is Detected

If cc111 has reason to believe that an account belongs to a person under 18 years of age, the account will be suspended immediately pending investigation. If the suspicion is confirmed, the account will be permanently closed. Any deposits made by an underage player will be returned in full; any winnings accumulated will be forfeited. cc111 also reserves the right to report such cases to relevant authorities where legally required.

Gambling is meant to be a source of entertainment — a way to add excitement to cricket matches, enjoy a few spins on your favourite slots, or engage with live casino games. For the vast majority of cc111 players, it stays exactly that. However, for some individuals, gambling can gradually shift from a pastime into a problematic behaviour that affects their finances, relationships, and mental wellbeing.

Being able to recognise the early warning signs of problem gambling — whether in yourself or someone close to you — is the first step toward getting things back under control. The following indicators are commonly associated with gambling-related harm:

• Spending more money on gambling than you can comfortably afford to lose
• Chasing losses by placing larger or more frequent bets to try to recover
• Lying to family members or friends about how much time or money you spend gambling
• Neglecting work, studies, or family responsibilities because of gambling
• Feeling anxious, irritable, or restless when you try to cut down or stop
• Using gambling as a way to escape stress, depression, or personal problems
• Borrowing money, selling possessions, or using savings to fund gambling
• Thinking about gambling constantly, even when doing other activities
• Failed repeated attempts to cut back or stop gambling on your own
• Gambling for longer than intended, despite planning to stop

Recognising these signs is not a cause for shame. Problem gambling is a recognised behavioural condition, and help is available. cc111 is committed to ensuring that every player who reaches out for support receives a prompt, compassionate, and non-judgmental response.

One of the most practical tools cc111 offers for responsible gaming is the ability to set personal deposit limits on your account. Deposit limits give you direct control over how much money you can add to your cc111 balance within a defined time period, helping you stay within a budget you have consciously decided on in advance — rather than in the heat of a gaming session.

Available Limit Types

• Daily Deposit Limit: The maximum total amount (in BDT ৳) you can deposit within any 24-hour period.
• Weekly Deposit Limit: The maximum total amount you can deposit across a rolling 7-day window.
• Monthly Deposit Limit: The maximum total amount you can deposit within a calendar month.

How to Set or Adjust a Deposit Limit

Deposit limits can be set directly from your account settings panel after logging in, or by contacting cc111 support via Live Chat or email. When setting a limit for the first time or reducing an existing limit, the change takes effect immediately. If you wish to increase a previously set limit, a mandatory cooling-off period applies before the higher limit becomes active — this prevents impulsive decisions made during or shortly after a gaming session.

cc111 encourages all players — not just those experiencing difficulties — to set a monthly deposit limit as a general budgeting practice. Deciding in advance how much of your disposable income you are comfortable using for entertainment is a hallmark of healthy, sustainable gambling.

A time-out is a short, temporary break from the cc111 platform. It is suitable for players who feel they need a brief pause to recharge, reassess their approach to gambling, or simply step away after a frustrating session. A time-out is less severe than self-exclusion and is designed for situations where the player wants a defined rest period rather than a long-term break.

Available Time-Out Durations

• 24 Hours — A single-day break; ideal after a difficult session
• 48 Hours — A two-day pause to decompress over a weekend
• 7 Days — A full week away from the platform to regain perspective
• 30 Days — A monthly pause for a more considered reset

What a Time-Out Covers

During an active time-out period, your cc111 account will be temporarily restricted. You will not be able to log in to your account, make deposits via bKash, Nagad, Rocket, or any other payment method, place sports bets or casino wagers, or access any real-money gaming features. Your account balance is preserved throughout the time-out and will be fully accessible once the period concludes.

How to Activate a Time-Out

Contact cc111 support at any time via Live Chat, WhatsApp, or by emailing [email protected]. Our support team will activate the time-out on your account immediately, typically within minutes of your request being received. Time-outs cannot be cancelled or shortened once activated — this is intentional, ensuring the break serves its purpose.

Self-exclusion is the most significant protective measure available to cc111 players. It is the right tool for anyone who believes their gambling has become, or is at risk of becoming, harmful to their finances or personal life. Unlike a time-out, self-exclusion is a serious, longer-term commitment, and cc111 treats all self-exclusion requests with the highest priority.

Once a self-exclusion is active, your account will be fully closed for the duration of the chosen period. You will not be able to reopen it, create a new account, or access any cc111 gaming features during this time. cc111 staff will also remove you from all promotional mailing lists immediately.

Self-Exclusion Period Options

How to Request Self-Exclusion

Contact our support team directly via Live Chat (available 24/7), WhatsApp, or by emailing [email protected]. State clearly that you wish to self-exclude and specify your preferred duration. Self-exclusion requests are processed as an absolute priority — your account will be restricted within one hour of your confirmed request, and fully closed within 24 hours. No attempt will be made by cc111 to dissuade you from self-excluding.

The following guidelines are shared by cc111 with every player as a reminder of the habits that keep gambling enjoyable and sustainable over time. Responsible gaming is not about playing less — it is about playing smarter and staying in control.

Core Principles of Safe Gambling

• Set a budget before you start. Decide how much you are comfortable spending in a session and stick to it. Treat it like the cost of any other entertainment activity — money you are happy to spend in exchange for an enjoyable experience.
• Never chase losses. If you have a losing session, accept it and move on. Increasing bet sizes in an attempt to win back what you have lost is one of the most common paths toward problem gambling.
• Gamble with spare money only. Only ever use funds that you can genuinely afford to lose. Never use money reserved for rent, utilities, food, education, or household bills.
• Keep sessions short and take regular breaks. Use cc111's reality check reminders to step away every hour. A short break helps you reassess, stay mindful, and make clearer decisions when you return.
• Gambling is not a source of income. Approach every game as entertainment, not as a reliable way to make money. The odds are designed to favour the house over the long run — this is the nature of gambling.
• Do not gamble under the influence. Avoid placing bets when you have been drinking alcohol, are extremely tired, or are in a heightened emotional state. Sound judgment is essential to responsible play.
• Balance gambling with other activities. A healthy lifestyle includes a broad range of hobbies and social activities. If you find gambling is crowding out other things you used to enjoy, that is worth reflecting on.
• Talk openly about your gambling. Whether with a trusted friend or a professional counsellor, being honest about your gambling habits — including wins, losses, and time spent — helps maintain perspective and accountability.

If you feel that gambling is causing harm to you, your family, or your finances, please reach out for help immediately. You do not need to have reached a crisis point before asking for support — early intervention is always more effective, and our team at cc111 is ready to assist you at any stage.

cc111's player support team is available 24 hours a day, 7 days a week. Responsible gaming requests — including activating deposit limits, requesting a time-out, or initiating self-exclusion — are treated as the highest-priority tickets in our support queue. You will never be asked to justify your request or wait through a sales process. Just tell us what you need, and we will act immediately.

Protecting minors from access to gambling content is a responsibility cc111 takes extremely seriously. While cc111's registration and age verification processes are designed to prevent underage individuals from creating accounts, parents and guardians who share devices with children are encouraged to take additional steps to block access to gambling websites at the device or network level.

Recommended Steps for Parents and Guardians

• Always log out of your cc111 account fully when you finish a session, especially on shared devices such as tablets, desktop computers, or family smartphones.
• Use a unique, strong password for your cc111 account that children in your household cannot guess. Do not write it down in a place where it could be found.
• Enable device-level screen time and content restrictions available on Android and iOS devices, which allow parents to block gambling and betting websites by category.
• Consider installing third-party parental control software on shared computers and devices. These tools offer customisable filtering that can block gambling domains across all browsers.
• Have an open, age-appropriate conversation with teenagers about the risks of gambling. Research consistently shows that early education about gambling risks is one of the most effective long-term protective factors.

Reporting Suspected Underage Access

If you have reason to believe that a minor has accessed or attempted to access a cc111 account, contact our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to prevent further access. cc111 cooperates fully with any official inquiry related to the protection of minors.