Privacy Policy — Your Data at cc111

When you register and use your cc111 account, we collect certain categories of personal data in order to operate the platform, process transactions, verify your identity, and comply with our obligations under applicable law. The categories of data we collect are outlined below.

Registration Data

When you create a cc111 account, we collect the information you provide directly, including:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Mobile phone number
• Email address
• Residential address (city, district, and postal code)
• Username and encrypted password

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and prevent fraud, cc111 may request and retain copies of:

• Government-issued photo identification (National ID card, passport, or driving licence)
• A recent utility bill, bank statement, or other document confirming your residential address
• A selfie or live photograph taken at the time of verification

Financial Transaction Data

All deposit and withdrawal activity processed through your cc111 account is recorded, including transaction amounts in BDT (৳), timestamps, payment method identifiers (such as your registered bKash, Nagad, or Rocket account reference), and transaction status. We do not store full bank account numbers or mobile banking PINs.

Technical and Usage Data

When you access cc111 via a browser or mobile device, we automatically collect certain technical data, including your IP address, device type and operating system, browser version, session timestamps, pages viewed, games played, bet history, and general geographic location derived from your IP address (city-level, not GPS-precise).

Communications Data

If you contact cc111 support via Live Chat, WhatsApp, or email, we retain records of those communications to assist with ongoing support queries and to improve service quality.

cc111 processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data are as follows:

Marketing Communications

cc111 may send you information about promotions, seasonal offers (such as Eid and BPL cricket campaigns), and platform updates via email or SMS — but only if you have opted in to receive such communications during registration or through your account preferences. You may withdraw your marketing consent at any time by contacting support at [email protected] or by adjusting your notification settings within your account dashboard.

cc111 does not sell or rent your personal data to any third party. We may, however, share specific categories of data with carefully selected partners and service providers where it is necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform.

Payment Processors

To facilitate deposits and withdrawals, cc111 shares relevant transaction data with our authorised payment partners including bKash, Nagad, Rocket, Upay, SureCash, and our connected banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These partners are contractually bound to handle your data in accordance with their own privacy and security standards and may not use it for any purpose beyond processing your specific transaction.

Game Software Providers

cc111 integrates games developed by third-party software studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. When you play a game from one of these providers, limited session data (such as a session token and bet amounts) may be exchanged with their servers to render the game correctly. These providers do not receive your full registration profile or payment details.

Identity Verification Services

Where cc111 uses automated or third-party-assisted KYC verification tools, your identity documents and verification data may be processed by a contracted verification service provider. All such providers are bound by strict data processing agreements and may only use your data for the specific purpose of completing the verification check.

Legal and Regulatory Disclosure

cc111 may disclose personal data to law enforcement agencies, regulatory bodies, or other official authorities where required to do so by applicable law or in response to a lawful and properly issued request. In such cases, cc111 will disclose only the minimum amount of data necessary to comply with the request.

cc111 uses cookies and similar technologies to ensure the platform functions correctly, to maintain your login session, to detect fraudulent activity, and to understand how players interact with different areas of the site. The table below describes the categories of cookies used on cc111.

cc111 does not use third-party advertising or retargeting cookies that track your browsing activity across websites unrelated to cc111. Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. Functional and performance cookies may be managed through your browser settings. Note that disabling functional cookies may affect your experience on the platform.

cc111 takes the security of your personal data seriously. We implement a layered set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

Technical Controls

• SSL/TLS encryption: All data in transit between your browser or device and cc111's servers is encrypted using current-generation TLS protocols.
• Password hashing: Account passwords are never stored in plain text. They are processed using a strong one-way cryptographic hashing algorithm before storage.
• Access control: Internal access to personally identifiable player data is restricted on a need-to-know basis. Access logs are maintained and reviewed regularly.
• Intrusion detection: cc111's infrastructure is monitored continuously for unusual access patterns, suspicious login attempts, and other indicators of potential security incidents.
• Two-factor authentication: We encourage all cc111 players to enable two-factor authentication (2FA) on their accounts for an additional layer of login security.

Organisational Controls

• All cc111 staff members who handle personal data receive data protection training and are bound by confidentiality obligations.
• Third-party vendors who process data on cc111's behalf are vetted and bound by data processing agreements that require equivalent security standards.
• cc111 maintains an internal incident response procedure. In the event of a confirmed data breach that poses a risk to affected players, those players will be notified promptly.

cc111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

Once the applicable retention period has expired and there is no longer any legitimate basis for retaining your data, cc111 will securely delete or anonymise it. Anonymised, aggregated statistical data (which cannot be used to identify any individual) may be retained indefinitely for platform analytics purposes.

As a cc111 player, you hold a number of rights in relation to your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact our support team at [email protected] with a clear description of your request.

Right of Access

You have the right to request a copy of the personal data cc111 holds about you. We will provide this information in a clear, readable format within 14 business days of receiving a verified request.

Right to Rectification

If any personal data held by cc111 is inaccurate or incomplete, you have the right to request that it be corrected. Please note that corrections to identity data may require supporting documentation to verify the change.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where you object to processing based on legitimate interest. Please be aware that certain data must be retained for legal and regulatory reasons even after an erasure request — in such cases, we will notify you of the specific data categories that cannot be deleted and the reason why.

Right to Restriction of Processing

In certain circumstances, you may request that cc111 restrict the processing of your personal data — for example, while a rectification request is being verified, or where you have objected to processing pending outcome of that objection.

Right to Data Portability

Where processing is based on your consent or on contractual necessity, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to the processing of your personal data where cc111 relies on legitimate interest as the legal basis. You also have the right to object at any time to the use of your data for direct marketing purposes, including profiling related to direct marketing.

cc111 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, the introduction of new platform features, or feedback received from players and regulators. The date displayed at the top of this page reflects the date of the most recent revision.

When we make material changes to this Privacy Policy — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect. For minor or administrative revisions (such as correcting a typographical error or clarifying existing language without changing the substance), the updated policy may be published immediately without advance notice.

Your continued use of the cc111 platform after any update to this Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should stop using the platform and contact support to request voluntary account closure. We will process any outstanding real-money balance for withdrawal in accordance with our standard withdrawal policy.

If you have any questions about this Privacy Policy, how your personal data is used, or how to exercise your rights, please contact our support team. We are available 24 hours a day, 7 days a week via Live Chat, WhatsApp, or by email at [email protected]. All privacy-related queries are treated as high priority and handled by our dedicated data protection team.